Return and Refund Policy for Sinro Robotics

Return and Refund Policy

Last updated: November 30, 2022

Thank you for shopping at Sinro Robotics.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SInro Robotics Pvt. Ltd., Sinro Arcade, Near NH Bypass, Palarivattom, Ernakulam, Kerala - 682032.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Sinro Robotics, accessible from
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By phone number: +91 73063 77006

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Returns Will Not Be Accepted If

1.           Products you deem no longer in need OR a change of mind

2.           The request is outside return window

3.           Products that have already been used or installed (except installation done by brand authorized personnel in case of large appliances)

4.           Products that have been tampered with or are missing serial numbers/IMEIs, accessories/components, combo or freebies received with the purchase

5.           In case a product is relocated from delivery address for installation/demonstration by customer, it would not be eligible for return (in case of damage / defective etc.)

6.           If brand’s policies are defined for onsite repair or replacement

7.           If the product falls within warranty period (as per brand policy)

8.           Personalized/engraved items, as mandated by the seller

9.           The product has heating or lagging issues at acceptable levels. Heating and lagging depend upon phone’s (product’s) specification and usage. In such cases, you can visit a brand service center to get your phone checked.

10.  Reasons are related to subjective or perceptive aspects like performance not as per expectation, color shade, texture difference etc.

11.   Dents, scratches on packaging not impacting the product performance do not qualify for returns

12.   Product becomes non-returnable if primary packaging is found open before installation.

13.   The seller or brand has mandated a no return policy, please refer to information on the product page before making a purchase.

14.   Job sheet from authorized service center or brand authorized service technician is not provided for defective product

15.   DOA certificate is not provided for dead on arrival products from brand authorized service center

16.   Returns not acceptable for 2 or 3 years old manufactured products, country of origin etc.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded.This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:





KERALA, INDIA - 682032

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By phone number: +91 73063 77006

Email us at

Whatsapp or Call us on

+91 7306377006